Cove Property Management won both individual and team awards at teh 2021 MMHA Star Awards: 3 Gold, 2 Silver and 1 Bronze Star Awards! Congratulations to the entire #TEAMCOVE!
We had not one but two Gold winners at The Mount Royal and Queen Anne Belvedere! Ping Imel won gold for Leasing Consultant of the Year and Santos Zelaya won for Porter of the Year! I am so proud of both Ping and Santos! GREAT JOB
As for our Team awards, the Spa Cove Service Team won Silver and the Somerset at Towson Service Team won Gold. What an honor to have two of our Service Teams, led by Dan and Greg, honored at the MMHA Star Awards. These awards are well deserved wins!
One of our properties was also recognized at the Star Awards. I am honored that The Morgan won Bronze, a truly deserved accomplishment. I am excited as we continue to add value and maximize the potential at The Morgan.
The following communities were recognized as Star Certified Communities: Somerset at Towson, Spa Cove, The Morgan, Townes at Harvest View, Vivant Woodholme and West Woods.
And the icing on the cake … Cove Property Management won Silver as Property Management Company of the Year. What an accomplishment!!! We won this award because of you. Each and every Team Member at Cove Property Management works so hard every day ensuring we deliver on our customer service value statement “Make Everyone Feel at Home.”
I am honored to work alongside all our talented and amazing Teams and appreciate all you do for your customers, properties and Cove.
Cove Property Management is excited to announce that Sarah Mutterperl will be joining the corporate team in the created role of Employee Relations & Recruiting. Sarah has had a successful career of employee relations and is extremely excited to have the opportunity to expand her role with us. Sarah has been with Cove since January 2020 as Property Manager of Vivant Woodholme and has lead a successful team and community throughout that time. She is eager to continue to provide excellent energy to all of our teams.
Please join us in congratulating her as she takes on her new responsibilities in supporting our company.
As we continue to look ahead and put our strategic plan into action, I am excited to announce several promotions and updates to our Cove Team!
First, Courtney Higgins is taking on a brand-new role of Assistant Director of Operations. In this role, Courtney will work very closely with Steve and Sonya to support and direct the overall operations of all Cove communities. She will continue to provide direct support to our on-site leaders and teams throughout the southern region.
With Courtney taking on this new role, this created the opportunity to promote Vanessa Cabezas from Assistant Property Manager to Property Manager at Spa Cove and West Woods. Vanessa has been a tremendous asset to Cove and our Annapolis communities for over seven years.
Betty Ariza has always been a very dedicated team member, embodying and exemplifying the “Cove Way” for five years. Betty is being promoted from Leasing Consultant to Leasing Manager at Spa Cove and West Woods.
Vanessa and Betty have played key roles in the success of Spa Cove and West Woods and we look forward to the continued success of these properties under their leadership.
In addition to these changes, we have promoted Caitlin Shrum from Operations Coordinator to Manager of Marketing & Training. In this newly created department and role, Caitlin will continue to work closely with our property teams to evaluate and develop our marketing strategies, ensuring we continue to stay up to date with marketing best practices, our social media presence and stellar reputation management. Additionally, Caitlin will provide training and support to all teams, ensuring continued professional development and improved career pathing.
I am very excited for these promotions and look forward to our continued growth and success as an organization, team and family. Please join me in saying CONGRATULATIONS to Courtney, Vanessa, Betty, and Caitlin!
Stephen Margerum, ARM, CPM
We are pleased to announce several promotions for Cove leaders. First, we have promoted Dan Kinkade and Greg Swietkoski to the brand new position of Senior Service Manager. Dan, a Cove team member for nearly ten years, will continue to oversee the service team at his home properties of Spa Cove and West Woods, but will now also provide support to the other service teams in Cove’s Southern region, including New Carrollton Woods, Prince Georgetown, Somerset Apartments, The Morgan Apartments, and Villas at Rockville. Greg, who has been with Cove for six years, will continue to oversee the service team at his home property of Somerset at Towson, but will now also provide support to the other service teams in Cove’s Northern region, including Overlook at Woodholme, Queen Anne Belvedere, Siena Luxury Residences, The Mount Royal, and The Townes at Harvest View.
To compliment the new Senior Service Manager position, we have also expanded the responsibilities of Courtney Higgins to assist in the southern region. Courtney will be a resource and provide support to our communities in Prince Georges County and Montgomery County while maintaining her existing role at Spa Cove and West Woods. Courtney’s new role as Senior Property Manager will compliment Heather Lundy’s efforts and success in the northern region as Senior Property Manager. While Heather has already been providing support to our other communities in Baltimore County since earlier this year, she will now be a resource to our communities in Baltimore City as well.
These promotions recognize the contributions that these team members have made to Cove during their tenure with the organization. Please join us in congratulating them all as they take on their new responsibilities in supporting our communities.
At Cove Property Management, our highest priorities during the COVID-19 pandemic have focused on the care and concern of our teams and residents, maintaining a strong sense of community, and providing necessary support for those who need it. Our initiatives have been in a focused effort to help our valued residents and communities during these challenging times.
When COVID-19 became a serious threat in the United States, we took swift action to ensure the health and safety of our residents and teams. A committee of Cove executives have met daily to closely monitor the impact of COVID-19 on all aspects of the communities we serve. We are following guidance from the Centers for Disease Control and Prevention, the World Health Organization and local governments. Additionally, Cove implemented temporary policies for resident events, hospitality and social distancing to reduce additional risk.
We continue to adapt and adjust our guidelines to maintain the highest level of safety, to include:
- Virtual Tours: Conducting virtual tours with prospective residents to limit the number of people entering our communities. Offering touchless or no contact tours to allow in-person visits to the community without potential exposure.
- Amenities and Common Spaces: Keeping our amenity spaces and common spaces closed in areas where social distancing is not feasible including: canceling in-person events, closing our clubhouse to visitors, and ensuring that residents and team members are in a position to safely social distance.
- Leasing Office Hours: We have requested residents to contact the property management teams via phone, email or resident portal and to refrain from visiting the office in order to minimize in-person interactions.
- Rental Assistance Programs: Offering residents financial relief with repayment plans, waived late fees, on-time rent payment discounts and incentives, online payments at no cost to our residents and flexibility with extended lease options.
- Maintenance Service: Focusing our maintenance teams on essential tasks in order to limit interpersonal exposure and providing them with enhanced personal protective equipment.
Our leadership teams have worked diligently to maintain a sense of normalcy at all communities during the COVID-19 pandemic and customer service remains a core focus even during these difficult times. To quickly adapt in this ever-changing environment, we continue to think proactively to anticipate the future needs of our residents.
During this crisis, we are honored that our residents have chosen our communities as their home and remain resolute in our commitment in providing the best possible living environment, despite the ongoing circumstances.
In the meantime, we will continue to do all that we can to support our residents, team members, and communities.